Terms of Service

The Service is for middle and high school students (typically ages 12–14) preparing for the SHSAT, and for the parents or legal guardians who create and manage accounts on their behalf.

• Only a parent or legal guardian, age 18 or older, may create an account. Students do not register independently.
• Only a parent with a valid, active account can provision access to a student user under the age of 18, as described in our Privacy Policy.
• The parent account-holder is responsible for the account credentials, billing, and all activity that occurs under the account, including activity by the student.
• You agree to provide accurate information at signup and keep it current.
• Accounts may not be shared outside the immediate family or created on behalf of a student without that student's parent or guardian's consent.

Free access

We offer a free diagnostic and limited practice access. Free features may change over time.

Paid plans

Additional features and practice volume are available through paid plans, as described on our pricing page.

• Automatic renewal: paid plans renew automatically each billing period at the then-current price until canceled.
• Cancellation: you may cancel anytime from account settings or by emailing support@mysmartmentor.com. Cancellations within 7 days of the initial charge receive a full refund and revert to the free plan immediately.
• Refunds: first-time subscribers who cancel within the 7-day window receive an automatic full refund. Other charges are non-refundable except where required by law.
• Price changes: we may change prices with at least 30 days' notice to your account email. Continued use after the change constitutes acceptance.

To keep the Service reliable and sustainable, AI-powered features (e.g. adaptive diagnostics and personalized study plans) are subject to usage limits that vary by plan. Some actions may also be subject to technical rate limits to prevent abuse.

• Current usage limits per plan are described on our pricing page.
• When a usage limit is reached, the affected AI-powered feature becomes temporarily unavailable until it resets or your plan is upgraded.
• Attempting to circumvent limits — including through bots, scripts, shared credentials, or multiple accounts — violates these Terms and may result in suspension.
• We may adjust usage limits for a plan with at least 30 days' advance notice by email.
• The core diagnostic and any non-AI features are not subject to these usage limits, unless otherwise stated in the product.

You agree not to:

• Copy, scrape, or redistribute My Smart Mentor content without written permission
• Reverse-engineer or attempt to extract our source code, question bank, or AI systems
• Use the Service commercially, or resell access
• Disrupt the Service or its infrastructure
• Impersonate another person or misrepresent your relationship to a student
• Use bots or automated scraping tools without our written consent

Practice questions, passages, study plans, AI tutor responses, and the My Smart Mentor name, logo, and design are owned by us or our licensors and protected by copyright and other applicable laws.

We grant you a limited, non-exclusive, revocable license to use the Service for personal, non-commercial, educational use only. These Terms do not transfer any ownership to you.

"SHSAT" and "Specialized High Schools Admissions Test" belong to the NYC Department of Education. My Smart Mentor is an independent company and is not affiliated with, endorsed by, or sponsored by the NYC DOE or any specialized high school.

DMCA / copyright takedown

If you believe content available through the Service infringes your copyright, send a written notice to support@mysmartmentor.com with the subject line "DMCA Takedown Request," including: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material on the Service; (c) your contact information; (d) a good-faith statement that the use is unauthorized; (e) a statement, under penalty of perjury, that the notice is accurate and you're authorized to act; and (f) your signature.

We will respond to valid notices and, where appropriate, remove or disable access to the infringing content. Repeat infringers may have their accounts terminated.

My Smart Mentor uses AI to generate practice questions, hint responses, and personalized study plans, and to classify errors in student work. We work to ensure quality, but AI-generated content may occasionally contain errors, and we do not warrant that it is accurate or complete.

AI-generated content supplements — and does not replace — thorough SHSAT preparation. Outcomes vary by student.

Your use of the Service is also governed by our Privacy Policy, including COPPA protections for users under 13. We use limited, aggregated, de-identified analytics to understand how the Service is used. We do not use advertising measurement tools, and student practice data, shown work, and tutor conversations are never shared with advertising platforms or used to build advertising profiles.

We do not guarantee that using My Smart Mentor will improve SHSAT scores or result in admission to any specialized high school. Outcomes depend on many factors outside our control.

Our total liability for claims related to these Terms or the Service will not exceed the amount you paid us in the 12 months before the claim.

We may suspend or terminate an account for violating these Terms, fraud, or misuse of the Service. You may close your account at any time by contacting support@mysmartmentor.com.

These Terms are governed by the laws of New York State, without regard to conflict-of-law principles.

We may update these Terms and will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after that date constitutes acceptance of the revised Terms.